Clear Policies & Guidelines

Return Policy, Our Satisfaction Guarantee

At The American Garden Tool Company, we stand behind the quality of every product we sell. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may return most unused products within 30 days of the delivery date for a full refund or exchange.

To be eligible for a return:

  1. Items must be unused and in their original condition.
  2. Products should be returned in their original packaging whenever possible.
  3. Proof of purchase or order number is required.

Defective or Damaged Items

If your order arrives damaged or defective, or if you receive the wrong item, please contact us within 7 days of delivery. We will promptly replace the item or provide a full refund at no additional cost.

Used Products

Because garden tools are designed for outdoor use, products that show significant wear, misuse, abuse, modification, or damage unrelated to manufacturing defects cannot be returned.

If you believe a product has a manufacturing defect after normal use, please contact us. We will evaluate the issue and, when appropriate, repair, replace, or refund the product under our warranty guidelines.

How to Start a Return

To initiate a return:

  1. Complete the Contact Us page with your order number and the reason for the return.
  2. We will provide return instructions and a return authorization, if applicable.
  3. Securely package the item and ship it using the provided instructions.

Return Shipping

  1. If the return is due to our error (wrong item, defective product, or shipping damage), we will provide a prepaid return shipping label.
  2. For customer preference returns (such as ordering the wrong item or changing your mind), the customer is responsible for return shipping costs.

Refunds

Once your return is received and inspected, refunds will be processed to your original payment method within 10-15 business days. Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Non-Returnable Items

The following items are not eligible for return:

  1. Gift Cards
  2. Clearance or Final Sale Items
  3. Customized or Personalized Products
  4. Products Damaged Due to Misuse, Neglect, or Unauthorized Modification

Questions?

We're committed to providing exceptional customer service. If you have any questions regarding your order or our return policy, please contact our Customer Service team. We'll be happy to assist you.

Note: The KSS spade comes with a 5-year guarantee against breakage.